Responsible Gaming at 949T

Our Commitment to Safe Play

949T operates on a clear principle: a player who stays in control is a player who keeps enjoying the platform. We build our tools and policies with that in mind, not as a legal checkbox but as a genuine part of how we run the site.

Every account holder can access spending controls, cooling-off options, and self-exclusion at any time, without needing to explain why. Our 24/7 live chat team is trained to help with responsible gaming requests as well as regular support questions.

Bangladesh has a large mobile-first audience, and many players top up with bKash or Nagad on the go. That convenience also means it is easy to spend without noticing the total. The limits and tools below exist precisely for that situation.

Age Policy and Account Checks

You must be at least 18 years old to register and play on 949T. This is non-negotiable. When you submit your first withdrawal, you will be asked to verify your identity using one of these documents:

• National ID Card (NID)
• Passport
• Driving Licence

Verification is reviewed within 2 hours on average. We may also request age verification at any other point if we have reason to suspect an account holder is under 18. Accounts that cannot confirm age will be suspended until verification is complete, and any balance held will be returned to the payment method used for deposits.

Warning Signs of Problem Gambling

Problem gambling does not always look dramatic. It often starts gradually. These are the signs worth taking seriously:

• Spending more than you planned, or chasing losses to get back to even
• Gambling when you are stressed, bored, or trying to avoid thinking about something
• Hiding your activity from family or friends
• Borrowing money or delaying bills to fund gambling
• Feeling anxious, irritable, or restless when you are not playing
• Spending a large portion of your mobile data or screen time on gambling apps

If two or more of these feel familiar, the tools in the next section are a sensible starting point.

Tools You Can Use Right Now

All of the following are available through live chat or by contacting our responsible gaming team. We aim to apply changes within one business day; stricter limits take effect immediately.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you deposit. Once set, a limit can be lowered at any time and takes effect straight away. Raising a limit requires a 7-day waiting period so you have time to reconsider.

Loss Limits

Cap the amount you can lose in a given period. This is separate from deposit limits and is useful if you tend to reload frequently after a losing session.

Session Time Reminders

Ask us to send you a notification after a set amount of continuous play time. A short nudge can be enough to break a long session before it escalates.

Cooling-Off Period

A temporary break of between 24 hours and 6 weeks. Your account is locked for the chosen period, then reopened automatically. No promotional emails will be sent during a cooling-off period.

Reality Check Pop-Ups

At intervals you choose, a brief on-screen summary shows how long you have been playing and your net result for the session. This option is available through live chat on request.

Deposit and Loss Limit Reference

These are the standard limits currently in place for all accounts. Individual limits you set override these defaults in the stricter direction.

Self-Exclusion and Account Closure

Self-exclusion is a formal, longer-term break. When you self-exclude on 949T, your account is closed for a minimum of 6 months. During that period:

• You cannot log in or create a new account using the same contact details.
• All marketing and promotional communications from us stop.
• Your remaining balance is returned to your registered payment method (bKash, Nagad, Rocket, or Bank Transfer) within 5 working days.
• You cannot shorten the exclusion period once it has started, even if you change your mind.

To request self-exclusion, contact our live chat team and state clearly that you want to self-exclude. The team member will confirm the duration and process the closure. You will receive a confirmation message once the account is locked.

How to Request Self-Exclusion

1. Open live chat from any page on the site. It is available 24/7.
2. Tell the agent you want to self-exclude. You do not need to give a reason.
3. Confirm the duration (minimum 6 months; longer periods are available).
4. Receive confirmation via your registered mobile number or email. The account locks immediately.
5. Withdrawal of balance will be processed within 5 working days to your last active payment method.

Support Outside 949T

For many people, talking to an independent organisation is easier than talking to their gambling provider. The following types of support are available to anyone in Bangladesh:

• National Mental Health Helpline (Kaan Pete Roi): A confidential listening service, reached by phone, for anyone under emotional or psychological pressure.
• Local counselling services: Many upazila health complexes offer free counselling. Ask your nearest facility about behavioural health appointments.
• Family support: If someone in your household is affected by another person's gambling, seek advice from a local social welfare office.

We do not publish external links directly, but our live chat team can point you to current contact details for any of the above on request.

Protecting Underage Users

949T does not knowingly allow anyone under 18 to hold an account. If you share a device at home, we strongly recommend the following steps:

• Log out of the 949T app or browser session when you are not playing.
• Do not save your password on a shared device.
• Use your device's built-in screen time or parental control features to block gambling-related content for younger users.
• Keep your bKash or Nagad PIN private; a minor with access to your payment app could circumvent deposit controls.

If you suspect that a minor has accessed your account, contact us immediately via live chat. We will investigate the activity and take appropriate action, including refunding any deposits made by the minor.

Contact Our Responsible Gaming Team

All responsible gaming requests are handled by our 24/7 live chat team. The team includes staff trained specifically in this area. You do not need to explain or justify your request; simply state what you need and it will be processed.

Typical response times:

All responsible gaming conversations are confidential. They are not shared with the marketing team and will not affect how you are treated if you later choose to continue playing.